2017 Customer Service Awards & Support Judging Committee
Natasha Chitre, Senior Client Partner
Novus Global Solutions LLC, North Brunswick, New Jersey
Natasha Chitre is a Senior Client Partner at Novus Global Solutions, a 21st century professional services firm that was designed from the ground up to deliver onsite consulting services at a lower TCO than offshore, and with a speed and quality that is unmatched by other consulting models. Natasha is responsible for managing a line of business for Novus that focuses on driving technology projects. She is a Black Belt six sigma professional and is passionate about customer success.
David Brownlee, CEO, Coach - Author - Speaker
Pure Customer Service, San Diego, California
Jennifer Fisher, Vice President of Sales
WorldStrides, Washington, DC
Ana Degani Goes, Regional Director of Customer Service, Americas Region
DHL Express, Plantation, Florida
Sandra Hill-Lynch, Account Manager, Business Communications
John Hancock, Boston, Massachusetts
Dr. Rajcoomar Jhurry, Founder / CEO
JR School/ BCI services Co Ltd, Port Louis, Republic of Mauritius
I am the CEO and founder of the JR School - www.jrschool.info . I am also the Director of BCI Mauritius for he ISO certification- I have more than 35 years experience as Trainer; Lecturer and CEO and also more than 20 years in QMS.
Bill Leake, CEO
ApogeeResults.com, Austin, Texas
A former McKinsey & Co consultant and tech entrepreneur, Bill has built multiple successful companies through superior customer service and delivery, and currently runs one of the most respected independent digital demand generation agencies, helping a select group of clients optimize their ROI across Google, Facebook, Bing, and beyond.
Deb Matthews, V.P. Customer Experience
nexVortex, Herndon, Virginia
Wendy Miller, IT Specialist
CNG Holdings, Inc., Cincinnati, Ohio
Wendy is a Six Sigma Black Belt working as an IT Specialist for CNG Holdings, Inc. managing large scaled projects. Over the last twenty years, she has worked in multiple capacities including managing organizational training, redesigning inventory management, and implementing global ERP systems. In each of the roles, Wendy has embraced a tireless determination to succeed, and a diverse background enabling her to think outside the box while working within it.
Andrew Pott, Consumer Relations Director
Wolverine Worldwide, Rockford, Michigan
I am currently the Consumer Relations Director at Wolverine Worldwide and previously served as Director of Client Services & Financial Operations for US and Singapore for GAIN Capital.
Lori VanDyke, Manager of Customer Care
Access One, Inc., Chicago, Illinois
Customer Experience background for 15 years, specifically in Cosmetic and Technology industries.
Vicky Willis, Sales Director
Travel Faire, Omaha, Nebraska
Vicky began her hospitality career in 2000 as a Sales & Operations Director for a luxury hotel chain. Throughout her career, her focus has always been expanding business partnerships, identifying new sales opportunities and maintaining guest engagement and satisfaction. Before joining Travel Faire, Vicky spent 5 years with Hyatt’s hotel chain loyalty program team and led initiatives to increase guest engagement. An Omaha native, Vicky earned a MS in Leadership from College of Saint Mary’s. She truly enjoys building relationships, traveling, and networking.
Grace Yeh, Director, Business Development & Client Relations
Gatestone & Co, Pheonix, Arizona
Grace Yeh is the Director of Business Development & Client Relations, with responsibility for brand management, sales, global strategy and corporate sponsorships. Grace is a versatile executive and client advocate with over 18+ years’ experience in established, startup contact centres. Prior to joining Gatestone, Grace worked in strategic business development and call center operations with several Telecommunications and Outsourcing BPO companies, serving in Executive positions in Vendor Management and Customer Care Programs. Grace’s primary focus is to build awareness about Gatestone’s capabilities among prospective clients, and to develop and maintain client relationships.