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Customer Service Awards Winners

2017 Customer Service Awards Category Stevie® Award Winners

The following are Stevie Award winners in The 2017 International Business Awards. The awards will be presented during a gala event in Barcelona, Spain on Saturday, 21 October. Tickets are now on sale.

Customer Service Department of the Year - Advertising, Marketing, Public Relations & Business Services
GOLD STEVIE WINNER:
Synergy Vision, London, United Kingdom: Synergy Vision Customer Service Department
SILVER STEVIE WINNER:
RiseSmart, San Jose, CA USA: RiseSmart Customer Service
BRONZE STEVIE WINNERS:
COMBITEL GmbH, Munich, Germany: Consolidation of claims service for the Versicherungskammer Bayern (VKB) group
Eagle's Flight, Guelph, ON Canada: Eagle's Flight: Delivering World-Class Customer Service Through Client Partnerships
Vestel Turkey, Istanbul, Turkey: Adversaries to Alliances: Vestel Turkey's Customer Service Department

Customer Service Department of the Year - Computer Services
GOLD STEVIE WINNER:
RevenueWire, Victoria, BC, Canada: Ecommerce Customer Success Experts
BRONZE STEVIE WINNER:
Datapipe, Jersey City, NJ USA: Datapipe Exemplifies Commitment to Customers Around the Globe

Customer Service Department of the Year - Computer Software
GOLD STEVIE WINNER:
Carbonite, Inc., Lewiston, ME USA: Carbonite Customer Care
SILVER STEVIE WINNERS:
Cvent Inc., Tysons Corner, VA USA: Cvent Inc's Customer Service Department
J2 Global Ottawa, ON, Canada: Campaigner Email Marketing Department
NICE, Hoboken, NJ USA: NICE Global Support
BRONZE STEVIE WINNERS:
CallidusCloud, Dublin, CA USA: CallidusCloud Customer Service: Boosting Revenue and Retention
Diligent Corporation, New York, NY USA: Providing Unmatched Service in the Face of Rapid Growth
FastSpring, Santa Barbara, CA USA: FastSpring Customer Service Department
intelliAd Media GmbH, Munich, Germany: intelliAd Client Success Management
Lavu, Inc., Albuquerque, NM USA: Lavu Customer Care
Rimini Street, Las Vegas, NV USA: Rimini Street's Global Support Department Excels, Providing Exceptional 24/7/365 Customer Service
TSheets, Eagle, ID USA: TSheets.com 5-Star Rated Customer Experience Team

Customer Service Department of the Year- Financial Services & Insurance
GOLD STEVIE WINNER:
Goldman Sachs Bank USA, New York, NY USA: Marcus by Goldman Sachs: High Tech and High Touch
SILVER STEVIE WINNER:
UAE Exchange, Abu Dhabi, United Arab Emirates: From Service to Delight: Creating Memorable Customer Experiences
BRONZE STEVIE WINNERS:
FIS, St. Petersburg, FL USA: FIS Payments Client Relations
Thai Life Insurance Plc., Bangkok, Thailand: Customer Service Center (CSC)

Customer Service Department of the Year - Transportation
GOLD STEVIE WINNER:
DHL Keells Pvt Ltd, Colombo, Sri Lanka: DHL Keells Pvt Ltd Customer Service Department
SILVER STEVIE WINNER:
DHL Express, Kuwait City, Kuwait: Customer Service Team in Kuwait
BRONZE STEVIE WINNERS:
DHL Express Africa, Nairobi, Kenya: DHL Express Kenya
DHL Express Brazil Ltda, São Paulo, Brazil: O ano do volume!
DHL Express Panama, Panama City, Panama: Customer Service DHL Panama Department
DHL Express Venezuela, Caracas, Venezuela: Customer Service Department
DHL Express, Guatemala, Guatemala: Customer Service Department
DHL Express, Makati, Philippines: Customer Service PH
DHL Express, Lagos, Nigeria: DHL Express Côte d’Ivoire Customer Service Department
DHL Express, Lagos, Nigeria: DHL Express NigeriaCustomer Service Department

Customer Service Department of the Year- All Other Industries
GOLD STEVIE WINNER:
OptumCare, Phoenix, AZ USA: Our Service Model: Putting Us Ahead of the Rest
SILVER STEVIE WINNERS:
Nonda, Mountain View, CA USA: Nonda Customer Care Department
ReSound, Bloomington, MN USA: GN ReSound: Listening to our Customers Leads to Excellence in Customer Care
BRONZE STEVIE WINNERS:
Enerjisa, Istanbul, Turkey: Enerjisa Customer Service Department
Hutchison Telecommunications (Hong Kong) Limited, Hong Kong, China: Hutchison Telecom Hong Kong's Offering Privileged Customer Services
KoROAD, Seoul, South Korea: KoROAD Driver’s License Examination
Mondelez International Turkey, Kocaeli, Turkey: Customer Centric Supply Chain

Customer Service Team of the Year - Advertising, Marketing, Public Relations, Business Services and Diversified Services
GOLD STEVIE WINNER:
Iconic Digital, London, United Kingdom: Transforming lives through business growth
SILVER STEVIE WINNERS:
Pronet, Istanbul, Turkey: Super Agents Save the Day
Securus Technologies, Carrollton, TX USA: Securus Technologies Customer Service Training Team

Customer Service Team of the Year - Computer Software
GOLD STEVIE WINNER:
IQMS, Paso Robles, CA USA: IQMS Product Support Achieves World Class Status
SILVER STEVIE WINNERS:
Carbonite, Inc., Lewiston, ME USA: EVault - The Transformation of a Technical Support Team in Carbonite
Diligent Corporation, New York, NY USA: Providing Unmatched Service in the Face of Rapid Growth
J2 Global Ottawa, ON, Canada: Campaigner Email Marketing Team
BRONZE STEVIE WINNERS:
CallidusCloud, Dublin, CA USA: CallidusCloud Customer Service: Boosting Revenue and Retention
Rimini Street, Las Vegas, NV USA: Rimini Street's Global Siebel Support Team Reaches Another Milestone in 2016 for Exceptional Customer Service
Xero, Wellington, New Zealand: Xero to Hero
Zuora UK, London, United Kingdom: Team Diversity, Vision Unified

Customer Service Team of the Year - Financial Services & Insurance
GOLD STEVIE WINNER:
Generali Global Assistance, Bethesda, MD USA: Multilingual Identity Theft Resolution Center Team
SILVER STEVIE WINNER:
Union National Bank, Abu Dhabi, United Arab Emirates: Customer Care Unit of the Bank that Cares
BRONZE STEVIE WINNER:
FIS, St. Petersburg, FL USA: FIS Payments Client Relations Management Team

Customer Service Team of the Year - Transportation
GOLD STEVIE WINNER:
DHL Express Qatar, Doha, Qatar: DHL Express Qatar - Customer Service Team
SILVER STEVIE WINNERS:
DHL (Honduras) S.A. de CV, San Pedro Sula, Honduras: DHL Express Honduras Contact Centre Customer Service Team
DHL Express Africa, Nairobi, Kenya: DHL Express South Africa Frontline Customer Service Team
DHL Express Egypt, Cairo, Egypt: Backline Team-Customer Service Department, DHL Egypt
BRONZE STEVIE WINNERS:
DHL Express Africa, Nairobi, Kenya: DHL Express Customer Service Team - Backline
DHL Express Africa, Nairobi, Kenya: DHL Express Mauritius Backline Customer Service Team
DHL Express Africa, Nairobi, Kenya: DHL Express South Africa Backline Customer Service Team
DHL Express Africa, Nairobi, Kenya: DHL Express Customer Service Team - Frontline
DHL Express, Lagos, Nigeria: DHL Express Côte d’Ivoire - Team of the Year
DHL Express, Muttenz, Switzerland: Certified International Manager Supervisory Excellence - Team
DHL Uruguay SRL, Canelones, Uruguay: DHL Express UY Front Line team

Customer Service Team of the Year - All Other Industries
GOLD STEVIE WINNER:
U.S. Green Building Council, Washington, DC USA: Expanding Services Successfully
SILVER STEVIE WINNER:
LiveAuctioneers, New York, NY USA: LiveAuctioneers Auction Customer Support Team
BRONZE STEVIE WINNERS:
MicroHealth, LLC, Vienna, VA USA: Interagency Comprehensive Plan for Care Coordination Support (ICPCCS)
ReSound, Bloomington, MN USA: GN ReSound: Listening to our Customers Leads to Excellence in Customer Care

Customer Service Executive of the Year
GOLD STEVIE WINNER:
J2 Global Ottawa, ON, Canada: Sheryl Dobson, Director of Customer Support
SILVER STEVIE WINNER:
Carbonite, Inc., Lewiston, ME USA: Robert Frost, Vice President
FIS, St. Petersburg, FL USA: Brian ONeill, FIS Payments Chief Client Officer
ZOOM International, Franklin, TN USA: CEO Brian Shore Leads ZOOM International to 86 NPS
BRONZE STEVIE WINNERS:
CallidusCloud, Dublin, CA USA: Ferdie Pulido of CallidusCloud: Leadership that Directly Impacts Churn
DHL Express Africa, Nairobi, Kenya: Terry Kaboro, Key Account Executive
Pronet, Istanbul, Turkey: When Bad Things Happen to Good People - Pronet’s Engin Kurtay