2017 Stevie® Award Winners

The following nominations have been chosen as Stevie Award Finalists in the 11th annual Stevie® Awards for Sales & Customer Service. All of them will ultimately be named Gold, Silver or Bronze Stevie Award winners. Placements will be determined in final judging, and announced at the gala banquet at Caesars Palace in Las Vegas, Nevada on Friday, February 24. Tickets are now on sales.

Download the Official Awards Banquet Program Book (PDF)

Categories

Sales
Sales Individuals
Sales Team
Sales Achievement
Sales Distinction

Customer Service & Contact Center
Customer Service & Contact Center Individual
Customer Service & Contact Center Team
Customer Service & Contact Center Achievement
Customer Service Department
Customer Service Success

New Product & Service

Solution Provider


Business Development

SALES INDIVIDUAL CATEGORIES

Senior Sales Executive of the Year
FINALISTS:
Aflac, Columbus, GA USA: Andy Glaub, Senior Vice President; Director of Sales
Concentrix, Fremont, CA USA: Rick Rosso, Senior Vice President of Sales and Account Management
Creative Lodging Solutions, Lexington, KY USA: Cindy Rudovich, CSO
FIS Global, New York City, NY USA: Sona Jepsen, Global Head of Sales Enablement
Sales Partnerships, Broomfield, CO USA: Fred Kessler, Founder and Chief Sales Officer

Worldwide Sales Executive of the Year
FINALIST:
Berry Plastics. Evansville, IN USA: Tracey York, Vice President of Global Talent Management

National Sales Executive of the Year
FINALISTS:
Berry Plastics. Evansville, IN USA: Mark Siebert, VP of Commercial
Creative Lodging Solutions, Lexington, KY USA: Beth Magnin, National Director of Sales
Creative Lodging Solutions, Lexington, KY USA: April Chaney, Director of National Sales
Creative Lodging Solutions, Lexington, KY USA: Kim Borozan, Senior Director of National Sales
DHL Express, Mexico City, Mexico: Alfredo García Ita, National Sales Executive
iHeartMedia, Inc., New York, NY USA: William Criswell, Inside Sales Executive
Market Track, Chicago, IL USA: Justin Hartanov, Executive Vice President, Asia Development
Wyndham Vacation Ownership, Orlando, FL USA: Brendon Buirski, Vice President,

Sales Director of the Year
FINALISTS:
DHL Express, Mexico City, Mexico: Saúl González Rivera, Sales Director, Field, North MX
DHL Express, Mexico City, Mexico: Eduardo Ramírez Portillo, National Sales Director
iHeartMedia, Inc., New York, NY USA: Shawn Winters, VP, Inside Sales Team
Lennox Industries, Richardson, TX USA: Angela Chapoy, Regional Director
Sales Partnerships, Broomfield, CO USA: Brian Duxbury, Sales Director
Vivint Smart Home, Provo, UT USA: Tim Jooste, Sales Director
VMware, Palo Alto, CA USA: Mike Blanchette, Senior Director of Global Field Enablement

Sales Manager of the Year
FINALISTS:
DHL Express U.S., Franklin Park, IL USA: Paula Collins, Head of Sales for New England
DHL Express U.S., Franklin Park, IL USA: Firehiwot Abebe, Area Sales Manager
DHL Express, Lagos, Nigeria: Olaniran Fafowora, DHL Express Nigeria Country Commercial Manager
iHeartMedia, Inc., New York, NY USA: Marcus Cash, Manager, National Media Consultant
Infinity, Cedar Rapids, IA USA: Matt Rouhan, Director of Sales Agency
Sales Partnerships, Broomfield, CO USA: Ryan Steiner, Sales Manager
Vivint Smart Home, Provo, UT USA: Daniel Biddulph, Sales Manager

Sales Operations Professional of the Year
FINALISTS:
Dun & Bradstreet, Malibu, CA USA: Don Berkman, Senior Vice President for Sales Operations and Training, Dun & Bradstreet Emerging Businesses
FieldEdge, Fort Myers, FL USA: Marc Werthmoeller, Director of Sales Operations
j2 Global, Inc., Woburn, MA USA: Seamas Egan, Associate Director, Campaigner Email Marketing
Lennox Industries, Richardson, TX USA: Reed Smetters, Texas Zone Manager
VMware, Palo Alto, CA USA: VMware: Roger Parrish, Director of Content Strategy and Sales Methodology

Sales Training or Education Leader of the Year - Business Services
FINALISTS:
Ali Thiab, Amman, Jordan: Ali Thiab, Sales Facilitator, Coach and Mentor
Auspac Business Advantage, Buderim, QLD, Australia: Catheriine Molloy, Managing Director
NCR Corporation, Duluth, GA USA: Julie Betts, Strategic Global Learning Business Partner
Sales Partnerships, Broomfield, CO USA: Jeff Valentine, Training Director
Sandler Training, Kansas City, MO USA: Dan Stalp, President
Selling Energy, Burlingame, CA USA: Mark Jewell, Co-founder and President
ServiceNow, Santa Clara, CA USA: Giles Giddings, Sales Enablement Manager

Sales Training or Education Leader of the Year - All Other Industries
FINALISTS:
Dun & Bradstreet, Malibu, CA USA: Amber Colley, Vice President Coaching and Performance at Dun & Bradstreet in the Emerging Businesses
iHeartMedia, Inc., New York, NY USA: Melanie Eakin, Director of Organizational Effectiveness
Lennox Industries, Richardson, TX USA: Jose De La Portilla, Technical Training Manager
Symantec Ltd, Dublin, Ireland: Darren Doheny, Learning Consultant
The Horton Group, Chicago, IL USA: Jay Fortuna, Director of Sales Training & Development
Vivint Smart Home, Provo, UT USA: Adam Webb, Manager of Sales
VMware, Palo Alto, CA USA: Roger Parrish, Director of Content Strategy and Sales Methodology

Sales Representative of the Year - Services Industries
FINALISTS:
Elite Wealth Group, San Jose, CA USA: Liru (Jenny) Chang, Vice President
ListenTrust, Portland, ME USA: Carlos Ortega, Sales Agent
Sales Partnerships, Broomfield, CO USA: David Ricks, Sales Representative
Wyndham Vacation Ownership, Orlando, FL USA: Jason Page, In-House Salesperson

Sales Representative of the Year - Technology Industries
FINALIST:
Vivint Smart Home, Provo, UT USA: Chad Oram

Sales Representative of the Year - All Other Industries
FINALISTS:
DHL Express U.S., Franklin Park, IL USA: Ryan Doherty, Senior Manager of International Sales
DHL Express U.S., Franklin Park, IL USA: Andrew Corbett, National Account Manager
DHL Express U.S., Franklin Park, IL USA: John Leightner, National Account Manager
DHL Express U.S., Franklin Park, IL USA: Heather Beeler, Senior Tactical Account Executive
DHL Express U.S., Franklin Park, IL USA: Todd Shook, National Account Manager
DHL Express U.S., Franklin Park, IL USA: Isela Alcocer, International Account Manager
DHL Express U.S., Franklin Park, IL USA: Andrew Spicer, Telesales Account Manager
DHL Express U.S., Franklin Park, IL USA: Zach Cogswell, Sales Representative
DHL Express U.S., Franklin Park, IL USA: Brandon Kennedy, Sales Executive
DHL Express U.S., Franklin Park, IL USA: Nate Hardy, National Account Manager
DHL Express U.S., Franklin Park, IL USA: Lie Han, Major Account Executive
DHL Express, Mexico City, Mexico: Tracy Stephanie García Guadarrama, Major Account Executive - Field Sales
DHL Express, Mexico City, Mexico: Maricela Vargas Hernández, Telesales Executive
iHeartMedia, Inc., New York, NY USA: Jeffrey Croy, National Sales Consultant

SALES TEAM CATEGORIES

Global Sales Team of the Year
FINALISTS:
Berry Plastics. Evansville, IN USA: Berry Plastics Global Sales Team
Sterling Talent Solutions, New York, NY USA: Sterling Talent Solutions Global Sales Team
VMware, Palo Alto, CA USA: VMware Global Sales Team

National Sales Team of the Year - Business Services, Diversified Services, Financial Services & Insurance
FINALISTS:
Alder Holdings LLC, Orem, UT USA: Alders National Sales Team
Market Track, Chicago, IL USA: Market Track's National Sales Team Enjoys Best Year Ever
Reliance Capital Asset Management Ltd., Mumbai, Maharashtra, India: Reliance Nippon Life Asset Management - National Sales Team
USHEALTH Advisors, LLC, Haslet, TX USA

National Sales Team of the Year - All Other Industries
FINALISTS:
Adobe Systems Incorporated, San Jose, CA USA
Berry Plastics. Evansville, IN USA
Camp Bow Wow, Broomfield, CO USA: Camp Bow Wow's Franchise Sales Team
Comprehend, Redwood City, CA USA
Creative Lodging Solutions, Lexington, KY USA
iHeartMedia, Inc., New York, NY USA: iHeartMedia Inside Sales
SoftPro, Raleigh, NC USA
Willert Home Products, St. Louis, MO USA

Government Sales Team of the Year
FINALISTS:
Carahsoft Technology Corp., Reston, VA USA
DHL Express U.S., Franklin Park, IL USA

Field Sales Team of the Year
FINALISTS:
Alder Holdings LLC, Orem, UT USA
Comprehend, Redwood City, CA USA
Sales Partnerships, Broomfield, CO USA
Vivint Smart Home, Provo, UT USA

Telesales Team of the Year
FINALISTS:
Beyond Codes Inc., Simi Valley, CA USA: Beyond Codes Smart Calling Team
ClearVision Optical Company, Hauppauge, NY USA: ClearVision Optical's Team Outreach
DHL Express U.S., Franklin Park, IL USA: DHL Express U.S. Direct Channel Sales
Infinity, Cedar Rapids, IA USA: Infinity’s HiPo Sales Team
KT, Seoul, South Korea
Revana, a TeleTech Company, Gilbert, AZ USA

Online Sales Team of the Year
FINALISTS:
Comcast, Philadelphia, PA USA: Comcast’s Digital Center of Excellence
GoDaddy, Scottsdale, AZ USA
Lennox Industries, Richardson, TX USA
Sharegate, Montreal, QC, Canada

Sales Support Team of the Year - Computer Services
FINALISTS:
IBM, Armonk, NY USA: Agile 24: Promoting Innovation and New Ways of Working in support of IBM Sellers
IBM, Armonk, NY USA: Creating Innovative Collateral to Change the Client Experience - IBM Proposal Centre of Competence
IBM, Armonk, NY USA: Driving Excellence in IBM Business Partner On-Boarding Experience
IBM, Armonk, NY USA: IBM Guadalajara COE - Pursuing Excellence in AR
IBM, Armonk, NY USA: IBM Japan Sales Support Team of the Year - Smarter Proposal
IBM, Armonk, NY USA: IBM Japan: Smarter Sales Support Using Watson Technology: Cognitive Sales Concierge (CSC)
IBM, Armonk, NY USA: IBM JPN Tokyo/Nagoya/Osaka: Advanced Proposal Support for Cognitive Era
IBM, Armonk, NY USA: Operational Excellence in IBM Centers (OpEC)
IBM, Armonk, NY USA: Quality of Firm Order Validation, Speed of Execution

Sales Support Team of the Year - All Other Industries
FINALISTS:
DHL Express U.S., Franklin Park, IL USA: DHL US Sales Support Team
DHL Express, Lagos, Nigeria: DHL Express NG Credit Team
DHL Global Forwarding, Miami, FL USA:DHL Global Forwarding U.S. Sales Support Team is on fire!
Family Heritage Life Insurance Company of America, Broadview Heights, OH USA: Family Heritage Life Sales Support Team
GuideWell Connect, Jacksonville, FL USA: Making the Grade
iHeartMedia, Inc., New York, NY USA: iHeartMedia Inside Sales
Kobie Marketing, St. Petersburg, FL USA: Kobie's Creative (and Unsung) Heroes
Marriott Vacations Worldwide, Orlando, FL USA: Marriott Vacation Club’s Sales Operations Team – the Catalyst for a thriving Sales Force!
Mondelez International Turkey, Kocaeli, Turkey: Mondelez International Turkey - Sales Audit System Generated Growth By Increasing In-store Execution Performance

Sales Operations Team of the Year
FINALISTS:
Berry Plastics. Evansville, IN USA
Comprehend, Redwood City, CA USA
GuideWell Connect, Jacksonville, FL USA
Marriott Vacations Worldwide, Orlando, FL USA
Sales Partnerships, Broomfield, CO USA
Vivint Smart Home, Provo, UT USA
VMware, Palo Alto, CA USA

Virtual Technology Sales Enablement and Pre-sales Team of the Year
FINALISTS:
Cisco Systems, Inc. San Jose, CA USA: Cisco Global Virtual Engineering (GVE) Organization
GMC Software, Appenzell, Switzerland
GuideWell Connect, Jacksonville, FL USA: Clear the Way to Checkout for Customers
ServiceNow, Santa Clara, CA USA: ServiceNow Sales Enablement
Zebra Technologies, Lincolnshire, IL USA

Sales Management Team of the Year
FINALISTS:
Adobe Systems Inc., San Jose, CA USA
Berry Plastics. Evansville, IN USA
iHeartMedia, Inc., New York, NY USA: iHeartMedia Inside Sales Management Team
InstaBoost Media, Tustin, CA USA
Market Track, Chicago, IL USA

SALES ACHIEVEMENT CATEGORIES

Sales Turnaround of the Year
FINALISTS:
C. Mae Design LLC, Burlington, WI USA
Comprehend, Redwood City, CA USA
GuideWell Connect, Jacksonville, FL USA
IBM, Armonk, NY USA: IBM Sales Renaissance: SaaS Execution
InfinityQS International, Inc., Fairfax, VA USA

Sales Growth Achievement of the Year - Business Services
FINALISTS:
Diva Works Pty Ltd, Sydney, Australia: Diva Works Epic Revenue Growth!
j2 Global, Inc., Woburn, MA USA: Campaigner Email Marketing Sales Team
Revana, a TeleTech Company, Gilbert, AZ USA: Driving Outrageous Business Growth for Google

Sales Growth Achievement of the Year - All Other Industries
FINALISTS:
Adobe Systems Incorporated, San Jose, CA USA: Strategic Accounts Delivers Exceptional Results
Automic, Bellevue, WA USA: Automic Software Achieves Record Sales Growth & Revenues in FY16
Sharegate, Montreal, QC, Canada: Another Insane Year for Sharegate
SoftPro, Raleigh, NC USA: SoftPro Sales Team Exceeds Growth Expectations
SV, Phoenix, AZ USA: Smoking Vapor - Sales Growth of +400% from Contrarian Ideas
USHEALTH Advisors, LLC, Haslet, TX USA: USHEALTH Advisors, L.L.C. Continues its Remarkable Sales Growth
VMware, Palo Alto, CA USA: VMware's Sales Growth
ZoomInfo, Waltham, MA USA: How ZoomInfo Changed Its Sales Structure & Fueled Revenue Growth

Best Use of Technology in Sales - Business Services, Financial Services & Insurance
FINALISTS:
GuideWell Connect, Jacksonville, FL USA: 5 P’s of Success – Prior Planning Prevents Poor Performance
GuideWell Connect, Jacksonville, FL USA: Superior Results Achieved Not Insanity
Mercer Consumer, Des Moines, IA USA: Service-to-Sales
Sales Partnerships, Broomfield, CO USA: Sales Partnerships Technology Drives Revenue
SalesStaff LLC, Houston, TX USA: SalesStaff Leads the Demand Generation Industry with Forward-Thinking Sales Technology Innovations
WePay Inc, Redwood City, CA USA: Leveraging Cutting Edge Technology to set Sales up for Success

Best Use of Technology in Sales - Computer Services & Software
FINALISTS:
Bloomfire, Austin, TX USA: How Lionbridge Doubled Their User Adoption Using Bloomfire for Sales Enablement
IBM, Armonk, NY USA: IBM Implementation of Sales Tracker - a comprehensive view of seller achievement and potential earnings
VMware, Palo Alto, CA USA: VMware's Implementation of VMstart

Best Use of Technology in Sales - All Other Industries
FINALISTS:
Broadview Networks, Rye Brook, NY USA: Broadview's OfficeSuite® Readiness Tool
DHL Express Sub Saharan Africa, Cape Town, South Africa: Launch of the Global Call Planning Tool in SSA
Festival Walk, Hong Kong: Festival Walk “U Card App” Campaign
Festival Walk, Hong Kong: “Secret Code Gift Surprises” at Festival Walk
iHeartMedia, Inc., New York, NY USA: iHeartMedia Inside Sales
Lennox Industries, Richardson, TX USA: Increasing Productivity through Dynamic Console Insights
Mondelez International Turkey, Kocaeli, Turkey: Sales Audit System Generated Growth By Increasing In-store Execution Performance
Wyndham Vacation Ownership, Orlando, FL USA: Wyndham Vacation Ownership Sales Recordings System

Demand Generation Program of the Year
FINALISTS:
Beyond Codes Inc., Simi Valley, CA USA: Integrated Demand Generation for Named Accounts
Comprehend, Redwood City, CA USA
Inci Akü GS Yuasa, Manisa, Turkey: Inci GS Yuasa, Increasing Dealer Engagement >> Increasing Sales
SalesStaff LLC, Houston, TX USA: Data and Tech Innovations + Customer Experience = Demand Gen Success
WePay Inc, Redwood City, CA USA: Demand Gen Turnaround - From Nothing to Finely Tuned Machine

Outbound Marketing Program of the Year
FINALISTS:
GuideWell Connect, Jacksonville, FL USA: Your Change Can Make a Change
Lennox Industries, Richardson, TX USA
Mercer Consumer, Des Moines, IA USA: FRA Travel AssistPlus Creative Test
QNB Finansbank, Istanbul, Turkey

Inbound Marketing Program of the Year
FINALISTS:
Festival Walk, Hong Kong: “Secret Code Gift Surprises” at Festival Walk
Festival Walk, Hong Kong: Festival Walk “U Card App” Campaign
Festival Walk, Hong Kong: “Christmas Secret Garden” at Festival Walk
Mercer Consumer, Des Moines, IA USA: IEEE Website Redesign
Mercer Consumer, Des Moines, IA USA: NEA HIP Care Plus Avatar
PresenceLearning, San Francisco, CA USA: PresenceLearning's “Success for Every Learner: From At-Risk to Successful” Webinar Series
Sharegate, Montreal, QC, Canada: Sharegate: Started From The Bottom Now We're Here
WePay Inc, Redwood City, CA USA: A Highly Targeted Inbound Program is Born

Sales Process of the Year
FINALISTS:
Berry Plastics. Evansville, IN USA
GuideWell Connect, Jacksonville, FL USA: Superior Results Achieved Not Insanity
GuideWell Connect, Jacksonville, FL USA: 5 P’s of Success – Prior Planning Prevents Poor Performance
Lennox Industries, Richardson, TX USA
UNOX, S.p.A, Cadoneghe Padova, Italy: How UNOX Reinvents the Sales Process

Sales Training or Coaching Program of the Year - Business Services & Insurance
FINALISTS:
Forrest Performance Group and The Pacific Institute, Fort Worth, TX USA: The Selling Mindset Program
GuideWell Connect, Jacksonville, FL USA: Shooting for the Stars
Imparta Inc., Austin, TX USA
Invenio Solutions, Austin, TX USA: Invenio Solutions' Quick-to-Market Sales Training is Second to None
Richardson, Philadelphia, PA USA: Cargill Sales Effectiveness Initiative Makes Valuable Impact
SalesHood and Barry Rhein & Associates, Los Gatos, CA USA: SalesHood Improves Time to First Deal by 70% for Telogis
UniFirst Corporation, Wilmington, MA USA: UniFirst’s Phone Skills Initiative Transforms an HR Interview Service into a Rewarding Coaching Tool
UniFirst Corporation, Wilmington, MA USA: UniFirst’s Train-the-Trainer Approach Improves Customer Retention Results
Velocity Advisory Group, Philadelphia, PA USA: Sales reps outperform their peer group after participating in an elite, training & coaching hybrid program

Sales Training or Coaching Program of the Year - All Other Industries
FINALISTS:
Deutsche Post DHL Group (DPDHL), Bonn, Germany: From “good to great”: DHL CSI takes its sales training and coaching program to the next level
DHL Global Forwarding, Bonn, Germany: CIF (Certified International Forwarder) Sales World Cup
The Horton Group, Chicago, IL USA: Horton University Journey to Validation
iHeartMedia, Inc., New York, NY USA: iHeartMedia Inside Sales
Lennox Industries, Richardson, TX USA
Marriott Vacations Worldwide, Orlando, FL USA: Marriott Vacation Club – Vacation Dreams Start Here – Training for the Real World
Marriott Vacations Worldwide, Orlando, FL USA: The Talent Experience Center at Marriott Vacation Club
Migros, Istanbul, Turkey: Macro Store Managers Development Program
SAP, Newtown Square, PA USA: SAP's GCO University: Accelerating success in the Digital Age
Symantec Ltd, Dublin, Ireland: Customer Psychology - The Sales & Retention Behavioral Program

Sales Meeting of the Year
FINALISTS:
NCR Corporation, Duluth, GA USA: All-in at the 2016 NCR Sales Kick-Off
Toshiba America Business Solutions., Irvine, CA USA: Toshiba’s LEAD 2016
Vivint Smart Home, Provo, UT USA: Vivint Con - Epic Sales Meeting
WePay Inc, Redwood City, CA USA: Highly Motivating Inaugural Sales Meeting

Award for Innovation in Sales - Business Services & Financial Services
FINALISTS:
Imparta Inc., Austin, TX USA: Imparta: Innovation in Sales
Imparta Inc., Austin, TX USA: Imparta's Virtual Sales Academy: Innovation in Sales
SomethingNew, LLC., Madison, CT USA: When Your Company Name Is SomethingNew, You Better Be Innovative!
UNOX, S.p.A, Cadoneghe Padova, Italy: UNOX Brings the Creativity of Chefs into the Sales Field
WePay Inc, Redwood City, CA USA: A Culture of Learning Drives Results

Award for Innovation in Sales - Hospitality and Leisure & Real Estate
FINALISTS:
Festival Walk, Hong Kong: Festival Walk “Disney Tsum Tsum Walk N’ Roll Festival”
Festival Walk, Hong Kong: “Secret Code Gift Surprises” at Festival Walk
Festival Walk, Hong Kong: Festival Walk “U Card App” Campaign
Festival Walk, Hong Kong: BATMAN v SUPERMAN: Dawn Of Justice x Festival Walk
Marriott Vacations Worldwide, Orlando, FL USA: Marriott Vacation Club – Interactive Purchase Proposal-Digitally Presenting the Numbers
Marriott Vacations Worldwide, Orlando, FL USA: Marriott Vacation Club – Sales Center Technology Application-Wow, the Power of You!
Sundance Vacations, Wilkes-Barre, PA USA: Sundance Vacations Premier Weeks Program
Wyndham Vacation Ownership, Orlando, FL USA: Robert Peck, Quality Assurance Manager

Award for Innovation in Sales - All Other Industries
FINALISTS:
iHeartMedia, Inc., New York, NY USA: iHeartMedia Inside Sales
Inci Akü GS Yuasa, Manisa, Turkey: Inci GS Yuasa, Increasing Dealer Engagement >> Increasing Sales
VMware, Palo Alto, CA USA: Mike Blanchette, Senior Director of Global Field Enablement
ZoomInfo, Waltham, MA USA: How ZoomInfo’s ReachOut Helps Increase Sales Efficiency

SALES DISTINCTION CATEGORIES

Sales Distinction of the Year - Computer Software
FINALISTS:
SAP, Newtown Square, PA USA:Improved Account Planning Leads to Great Success
SoftPro, Raleigh, NC USA: SoftPro Makes a Powerful Statement as it Exceeds 2016 Sales Goals
ZoomInfo, Waltham, MA USA: How ZoomInfo Increased Adoption for FormComplete

Sales Distinction of the Year - Distribution & Transportation
FINALISTS:
Deutsche Post DHL Group (DPDHL), Bonn, Germany: DHL and Japanese transportation customer jointly create value
DHL Express, Beirut, Lebanon: DHL Express 24/7 Service Point

Sales Distinction of the Year – Healthcare, Pharmaceuticals, and Related Industries
FINALISTS:
GuideWell Connect, Jacksonville, FL USA: 5 P’s of Success – Prior Planning Prevents Poor Performance
GuideWell Connect, Jacksonville, FL USA: GuideWell Connect Maximizes MOR to get M.O.R.E
GuideWell Connect, Jacksonville, FL USA: Superior Results Achieved Not Insanity
GuideWell Connect, Jacksonville, FL USA: We Can Only Go Up from Here

Sales Distinction of the Year - Industrial & Manufacturing
FINALIST:
UNOX, S.p.A, Cadoneghe Padova, Italy: UNOX Leverages Lean Manufacturing Process into Sales

Sales Distinction of the Year - Services Industries
FINALISTS:
CAC 2000 Ltd., Kingston, Jamaica: CAC 2000 Ltd. Distinguishes Itself by Winning Jamaica’s ‘Braco’ Project
j2 Global, Inc., Woburn, MA USA: Campaigner Email Marketing Sales Team
WePay Inc, Redwood City, CA USA: Major Accomplishments to Position WePay for Scale

Sales Distinction of the Year - All Other Industries
FINALIST:
Migros, Istanbul, Turkey: Macro Store Managers Development Program

CUSTOMER SERVICE & CONTACT CENTER INDIVIDUAL CATEGORIES

Front-Line Customer Service Professional of the Year - Financial Services Industries
FINALISTS:
CSA Travel Protection, San Diego, CA USA: Dan Castle, Senior Customer Service Representative
eMoney Advisor, LLC, Radnor, PA USA: Gabriella Borkowski, Client Success Specialist
eMoney Advisor, LLC, Radnor, PA USA: Sharon (Jenny) Kaufman, Client Support Specialist

Front-Line Customer Service Professional of the Year - Other Service Industries
FINALISTS:
Concentrix, AN/Z, South Yarra, VIC, Australia: Kelly Nathan, Acting Team Lead
Cyberscout (formerly IDT911), Scottsdale, AZ USA: Sharlene Miles, Fraud Investigator
DHL Express, Guatemala, Guatemala: Maria de los Angeles Callejas, Customer Service Representative
Response, Lindon, UT USA: Shanna Walton, Front-Line Customer Support Manager

Front-Line Customer Service Professional of the Year - Technology Industries
FINALISTS:
Autosoft Inc., West Middlesex, PA USA: Josh Falvo, Parts & Service Team Lead
Carbonite, Inc., Lewiston, ME USA: Daniel Drake, Senior Escalations Support Professional
Network Alliance, Reston, VA USA: Corey Orr, Help Desk Analyst
Neverware, New York, NY USA: Abram Morgan, NYC Specialist
Telogis, Inc. Aliso Viejo, CA USA: Eric Peterson, Exclusive Support Agent serving HINO

Front-Line Customer Service Professional of the Year - All Other Industries - Up to 2,500 Employees
FINALISTS:
Albridge, Lawrenceville, NJ USA: Ralph Bamonte,Customer Associate Analyst
HomeServe USA, Boca Raton, FL USA: Dee Griffith, Customer Service Agent
VIZIO Inc., Irvine, CA USA: Ilene Schindler, Front-Line Customer Service Professional

Front-Line Customer Service Professional of the Year - All Other Industries - More than 2,500 Employees
FINALISTS:
Delta Air Lines, Atlanta, GA USA: Kelly Handley, Premium Sales and Service Specialist
Delta Air Lines, Atlanta, GA USA: Amy Olson, Groups Specialist
Delta Air Lines, Atlanta, GA USA: Bonnie Horn, Premium Sales and Service Specialist
Delta Air Lines, Atlanta, GA USA: Robert Rector, Reservation Sales Brand Advisor
Delta Air Lines, Atlanta, GA USA: Judy Thompson, SkyMiles Sales and Service Specialist
Delta Air Lines, Atlanta, GA USA: Lorraine Glasgow, SkyMiles Sales and Service Specialist
Delta Air Lines, Atlanta, GA USA: Oulimata Gueye, Customer Experience Supervisor French
Delta Air Lines, Inc. Atlanta, GA USA: Kelli Fracassi, Lead Frontline Agent, Sales Support Team
Delta Air Lines, Inc. Atlanta, GA USA: Renee King-Seaman, Delta Cargo Customer Service Professional
Dow Jones & Co., New York, NY USA: Oswaldo Urgiles, Team Leader, Customer Experience & Engagement

Back-Office Customer Service Professional of the Year - Banking, Financial Services & Insurance
FINALISTS:
Assurant, Inc., Atlanta, GA USA: Bryan Wood, Meteorologist
CSA Travel Protection, San Diego, CA USA: Matt Rhea, Senior Trainer
eMoney Advisor, LLC, Radnor, PA USA: Tiffany Ulmer, Engagement Operations Specialist
MassMutual Financial Group, Springfield, MA USA: April Mateus, Technical Specialist for the Values and Disbursements teams
MassMutual Financial Group, Springfield, MA USA: Nicole Cotto, Back-Office Customer Service Professional
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Jaime Arnseth, Business Initiatives Consultant

Back-Office Customer Service Professional of the Year - Computer Services & Software
FINALISTS:
Carbonite, Inc., Lewiston, ME USA: Ashley Abbott, Tools and Technology Administrator
CrunchTime! Information Systems, Boston, MA USA: David Krinitt, Back-Office Customer Service Professional

Back-Office Customer Service Professional of the Year - All Other Industries
FINALISTS:
DHL Express, Saudi Arabia, Al Khobar, Kingdom of Saudi Arabia: Abdullah Al Yassen, Key Account Executive
DHL Express, Sub Saharan Africa,Cape Town, South Africa: Daphne Tshupo, Customer Care Executive, DHL Express Botswana
HomeServe USA, Boca Raton, FL USA: Melanie McConnell, Manager, Back Office team
TCL, Corona, CA USA: TCL Katrina (Kaye) Falceso, Training and Quality Manager
VIZIO Inc., Irvine, CA USA: William Kranig, Workforce Management and Call Center Allocation Analyst

Young Customer Service Professional of the Year - Business Services, Diversified Services, Financial Services & Real Estate
FINALISTS:
AllClear ID, Austin, TX USA: Yvonne Ybarra, Document Control & Billing Processor
BiggerPockets, Denver, CO USA: Hilary Catton, Customer Support Manager
Concentrix, AN/Z, South Yarra, VIC, Australia: Tamia Theobald, Customer Service Professional
eMoney Advisor, LLC, Radnor, PA USA: Sarah Dougherty, Client Support Specialist & Success Coach
eMoney Advisor, LLC, Radnor, PA USA: Moira O'Connor, Success Coach

Young Customer Service Professional of the Year - Computer Software
FINALISTS:
EventBooking, Knoxville, TN USA: Brian Chia, Director of Client Services
OpenLink Financial, Uniondale, NY USA: Charles Eberhardt, Senior Analyst
Webroot, Broomfield, CO USA: Jesse Lopez, Advanced Malware Removal Engineer

Young Customer Service Professional of the Year - All Other Industries
FINALISTS:
DHL Express, Sub Saharan Africa, Cape Town, South Africa: Emmy Chellah, Customer Service Supervisor
HomeAway, Inc., Austin, TX USA: Tiffany Yep, ‎North America Customer Experience Service Level Supervisor
HomeServe USA, Boca Raton, FL USA: Christine Gonzalez, Quality Analyst
MTM, Lake St. Louis, MO USA: Patrick Fichtel, ‎Training Specialist
Sun Basket, San Jose, CA USA: Maddie Matias, Quality Assurance Lead
VIZIO Inc., Irvine, CA USA: Luis Perez, Team Lead, Customer Service

Customer Service Manager of the Year
FINALISTS:
Carbonite, Inc., Lewiston, ME USA: Brian Grondin, Team Manager
Concentrix, AN/Z, South Yarra, VIC, Australia: David Flanagan, A/NZ Workforce Management Lead
Concentrix, Fremont, CA USA: Luke Melanson, Concentrix’ Solutions Team Manager
DHL Express Kenya, Nairobi, Kenya: Jane Karugi, Head of Customer Service
MassMutual Financial Group, Springfield, MA USA: Lori Poullard, Customer Service Manager
Sharegate, Montreal, QC, Canada: Jimmy De Santis, Customer Happiness Manager
VENZA, Roswell, GA USA: April Rosier, Customer Success Manager
VIZIO Inc., Irvine, CA USA: Mira Anson, Customer Service Manager
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Ed Palomo

Customer Service Leader of the Year
FINALISTS:
Carbonite, Inc., Lewiston, ME USA: Brett Siedman, Senior Director
CSAA Insurance Group, Walnut Creek, CA USA: John Ingersoll, VP of Brand
DHL Express Bangladesh, Dhaka, Bangladesh: Mahmud Bin Alam, National Customer Services Manager
iHeartRadio, New York, NY USA: Michael Biondo, VP Business Operations & Partnerships
Oi, RIO DE JANEIRO, BRAZIL: João Pedro SantAnna, CRM Director
Rimini Street, Las Vegas, NV USA: Craig Mackereth, GVP of Global Application Support
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Linda Anderson, Research Service Manager

Contact Center Professional of the Year
FINALISTS:
AllClear ID, Austin, TX USA: Adam Castilleja, Support Readiness Coordinator
Delta Air Lines, Inc. Atlanta, GA USA: Al Bourne, Program Manager, Cargo Customer Experience
DHL Express, Sub Saharan Africa,Cape Town, South Africa: Humphrey Sambo, Key Account Executive, DHL Zimbabwe
eMoney Advisor, LLC, Radnor, PA USA: Camille Cortina, Success Specialist
eMoney Advisor, LLC, Radnor, PA USA: Hank Cassa, Success Specialist
HomeServe USA, Boca Raton, FL USA: Roosevelt Montgomery, Repair Management Supervisor
VIZIO Inc., Irvine, CA USA: Josie Schoenhoerr, Team Lead

Contact Center Manager of the Year
FINALISTS:
Concentrix, AN/Z, South Yarra, VIC, Australia: David Fotheringham, Contact Centre Operations Manager
Delta Air Lines, Atlanta, GA USA: ReNae Chitty, Customer Experience Manager
Delta Air Lines, Atlanta, GA USA: Jackie Menard and Jenifer Heimuli-Solorzano, Customer Experience Manager
DHL Express, Sub Saharan Africa, Cape Town, South Africa: Mpho Samuel, Head of Customer Services
Dun & Bradstreet, Malibu, CA USA: Matt Medina, Director of Customer Service, Dun & Bradstreet Emerging Businesses
Signs.com, Salt Lake City, UT USA: Madison Page, Customer Experience Officer

Contact Center Leader of the Year
FINALISTS:
Albridge, Lawrenceville, NJ USA: Natasha Horn, Vice President
Autosoft Inc., West Middlesex, PA USA: Drew Chamberlain, Senior Director of Customer Support and Training
Carbonite, Inc., Lewiston, ME USA: Robert Frost, Vice President
CLEAResult, Tempe, AZ USA: Jessica Bissell, Operations Director
Concentrix, Fremont, CA USA: Winnie Sun, Senior Vice President of Global Operations and Delivery
LiveOps, Inc., Scottsdale, AZ USA: Greg Hanover, COO
VIZIO Inc., Irvine, CA USA: Derek Teut , Dakota Dunes Contact Center Leader
Wyndham Vacation Ownership, Orlando, FL USA: Mark Candell, Senior Director, Contact Center Operations

CUSTOMER SERVICE & CONTACT CENTER TEAM CATEGORIES

Customer Service Team of the Year - Recovery Situation - Business Services, Financial Services, & Insurance
FINALISTS:
Blue Ocean Contact Centers, Halifax, NS, Canada: Order Management Tier 2 Team
Concentrix, Fremont, CA USA
John Hancock Financial Services, Boston, MA USA: Annuities Control/Institutional Contract Services Team
UPMC Health Plan, Pittsburgh, PA USA
USHEALTH Group, Inc., Fort Worth, TX USA

Customer Service Team of the Year - Recovery Situation - Transportation
FINALISTS:
Delta Air Lines, Atlanta, GA USA: Delta Air Lines Customer Care Team
DHL Express Ecuador, Quito, Ecuador: Customer Care Team
DHL Express, Heredia, Costa Rica
DHL Express, Sofia, Bulgaria

Customer Service Team of the Year - Recovery Situation - All Other Industries
FINALISTS:
ClearVision Optical Company, Hauppauge, NY USA
Edupoint Educational Systems, Mesa, AZ USA: Edupoint State Reporting Team Reorganization
TCL, Corona, CA USA
VIZIO Inc., Irvine, CA USA: VIZIO Executive Resolution Team

Customer Service Complaints Team of the Year - Computer Services & Software
FINALISTS:
Achievers, Toronto, ON Canada: Achievers Member Experience Team Delivers Superior and Personalized Customer Experience
Carbonite, Inc., Lewiston, ME USA: Carbonite Service Recovery Unit - Taking Customer Satisfaction to a New Level!

Customer Service Complaints Team of the Year - All Other Industries
FINALISTS:
Concentrix, Fremont, CA USA: Team Creates Moments That Matter for customers
Delta Air Lines, Atlanta, GA USA: Delta Air Line Customer Care Complaints Team
HomeAway, Inc., Austin, TX USA: HomeAway's Innovation In Customer Complaints: Book with Confidence
HomeServe USA, Boca Raton, FL USA: Complaints prevention through empowerment and accountability
NorthStar Home, Orem, UT USA: NorthStar Home Complaints Team
Odeabank, Istanbul, Turkey: Odeabank Customer Inquiries Management
Vivint Smart Home, Provo, UT USA: Vivint Smart Home Executive Resolutions Team
Vivint Solar, Lehi, UT USA: Vivint Solar Resolution Management Team
VIZIO Inc., Irvine, CA USA: VIZIO’s Executive Resolution Team

Front-Line Customer Service Team of the Year - Business Services Industries
FINALISTS:
DHL Express, Lagos, Nigeria: DHL Express Nigeria Frontline Customer Service Team
GSC, Brewster, NY USA: The Gary Stock Company
ModusLink, Waltham, MA USA: ModusLink's HERE Team - Evolving Our Customer Support

Front-Line Customer Service Team of the Year - Financial Services Industries
FINALISTS:
AllClear ID, Austin, TX USA: AllClear ID's Support Readiness Coordinator Team
ArmadaGlobal, Hunt Valley, MD USA: ArmadaGlobal – More Than a Typical Insurance Company
John Hancock Financial Services, Boston, MA USA: Measuring Superior Customer Service
John Hancock Financial Services, Boston, MA USA: Providing Quality Customer Service Amidst Change
Moody's Analytics, New York, NY USA: Serving our Employees Serves Our Customers at Moody's Analytics
WePay Inc, Redwood City, CA USA: Delivering Delight in the Face of Complexity

Front-Line Customer Service Team of the Year - Other Service Industries
FINALISTS:
Concentrix, AN/Z, South Yarra, VIC, Australia: Concentrix New Zealand Team
DHL Express, Buenos Aires, Argentina: DHL Express Argentina Frontline Customer Service Team
DHL Express, Beirut, Lebanon: DHL Express Lebanon Frontline
EMKAY Inc, Itasca, IL USA: EMKAY's Personalized Approach to Customer Service
GuideWell Connect, Jacksonville, FL USA: Time is Money
Lhasa OMS, Weymouth, MA USA: Lhasa OMS Customer Service Team
Sun Basket, San Jose, CA USA: Sun Basket Membership Ambassadors
Young Living, Lehi, UT USA: Front Line Customer Service Team

Front-Line Customer Service Team of the Year - Technology Industries - Computer Services & Software - Less Than 100 Employees
FINALISTS:
B&L Information Systems, Bridgman, MI USA: B&L Information Systems' Customer Support Desk Harnesses Technology and Helps Clients Get Back on Track, Fast
CareerArc, Burbank, CA USA: CareerArc – The Proof of Outstanding Service Is in Our Clients’ Success
DataCore Software, Fort Lauderdale, FL USA: DataCore Software Technical Support Team
Druva Inc., Sunnyvale, CA USA: Druva's Holistic Customer Success Program
Lucernex, Plano, TX USA: Lucernex Customer Success Team
MassPay, Inc. Beverly, MA USA: Customer Service & Client Support Team
MediaRadar, New York, NY USA: MediaRadar: A Tailored Approach to Defining Success
Network Alliance, Reston, VA USA: Network Alliance Support Center
NGINX, Inc., San Francisco, CA USA: NGINX, Inc. Customer Support Team
Photodex, Austin, TX USA: Focusing on Exceptional Cases
Replicon, Redwood City, CA USA: Replicon's Customer Service Support team for Front-Line Customer Service Team of the Year - Technology Industries
Sharegate, Montreal, QC, Canada: Having a Positive Impact in People's Lives at Work, One Customer at a Time
SMTP2GO, Christchurch, New Zealand: Customer service done right

Front-Line Customer Service Team of the Year - Technology Industries - Computer Software - 100 or More Employees
FINALISTS:
Achievers, Toronto, ON Canada: Achievers Customer Service Support Team Empowers Customers with Superior Service
Acquia, Boston, MA USA: Providing the Industry’s Highest Level of Drupal Expertise and Global Support
Box, Inc., Redwood City, CA USA: Box, Inc. - Unparalleled Customer Support Innovation and a Proven Commitment to Customer Success
Carbonite, Inc., Lewiston, ME USA: Carbonite Customer Care Consumer Team - Pulling Together to Conquer Any Challenge
FreshBooks, Toronto, ON, Canada: FreshBooks Support Team's Secret to Team Culture
GPS Insight, Scottsdale, AZ USA: GPS Insight Customer Service Team- Always Available to Help & Improve the Lives of Their Customers
PlanGrid, San Francisco, CA USA: PlanGrid Customer Support Redefines The Meaning Of Personalized Engagement for Construction Industry
Pushpay Holdings Limited, Redmond, WA USA: Pushpay’s Customer Success Team: Reviving personal service in an age of digital commerce.
ServiceTitan, Glendale, CA USA: ServiceTitan Success Team

Front-Line Customer Service Team of the Year - Technology Industries - Telecommunications
FINALISTS:
Access One Inc, Chicago, IL USA:Have No Fear Customer Care is here!
Active Digital, Lamberhurst, Tunbridge Wells, Kent, United Kingdom: Active Digital’s Active Gurus – The Ultimate Front-line Team
j2 Global, Inc., Ottawa, ON Canada: J2 Global Customer Support Team
PGi, Atlanta, GA USA: Event Conferencing Makes Large-Scale Meetings Easier
Vodafone Group Plc, Newbury, United Kingdom: Vodafone Group Enterprise Operations

Front-Line Customer Service Team of the Year - All Other Technology Industries
FINALISTS:
CareerBuilder, Chicago, IL USA: CareerBuilder Premier Support Team - Driving Client Loyalty and Leading Change
eMoney Advisor, LLC, Radnor, PA USA: eMoney Advisor Client Engagement
Grovo, New York, NY USA: Grovo Grows Superior Customer Service Leading to Greater Customer Engagement and Satisfaction

Front-Line Customer Service Team of the Year - All Other Industries - Less than 100 Employees
FINALISTS:
Board of Certification/Accreditation, Owings Mill, MD USA: “Customer First”: a Core Organizational Value for BOC
ClassicCars.com, Phoenix, AZ USA: Becoming Customer Ambassadors: Transition to New Website
Cyberscout (formerly IDT911), Scottsdale, AZ USA: IDT911 Resolution Center Support Team Rates 99+% in Customer Satisfaction
Delta Defense, West Bend, WI USA: Positively World Class
Tarion Warranty Corporation, Toronto, ON Canada: Tarion Warranty’s customer service focus throughout strike delays benefits new home buyers and new home builders

Front-Line Customer Service Team of the Year - All Other Industries - 100 or More Employees
FINALISTS:
Albridge, Lawrenceville, NJ USA: Albridge Frontline Client Service Team
Automic, Bellevue, WA USA: Automic Software Provides Continued Excellence in Customer Service
ClearVision Optical Company, Hauppauge, NY USA: ClearVision Optical Delivers Delight
DHL Express Bangladesh, Dhaka, Bangladesh: DHL Express Bangladesh- Frontline Team
DHL Express Vietnam, Ho Chi Minh, Vietnam: DHL Vietnam Customer Service: A team of Insanely Customer Centric Culture (ICCC)
Federal Motor Carrier Safety Administration (FMCSA), Washington, DC USA: FMCSA Pre-Employment Screening Program (PSP)
Hong Kong Tourism Board, Hong Kong: We offer world-class customer services and strive to transform Hong Kong into one of the most memorable destinations
Pitney Bowes Ltd, Hatfield, Hertfordshire, United Kingdom: The Pitney Bowes UK Global Services Team
Response, Lindon, UT USA: Response Customer Service & Call Center
U.S. Green Building Council, Washington, DC USA: USGBC & GBCI’s Technical Customer Service Team: Dynamic and Nimble
VIZIO Inc., Irvine, CA USA: SmartCast Queue

Back-Office Customer Service Team of the Year - Business Services & Financial Services Industries
FINALISTS:
FIS, Jacksonville, FL, USA: Back Office Team that makes Excellence a Priority
IOU Financial, Kennesaw, GA USA: The IOU Financial Back-Office Customer Service Team
John Hancock Financial Services, Boston, MA USA: Supporting Signator’s Acquisition Expansion
MassMutual Financial Group, Springfield, MA USA: Owner & Beneficiary Back-Office Customer Service Team

Back-Office Customer Service Team of the Year - Other Service Industries
FINALISTS:
AVRS, Inc., Petaluma, CA USA: Technical Support
DHL Express Buenos Aires, Argentina: DHL Express Argentina SA Backline
DHL Express, Beirut, Lebanon: DHL Express Back office and Key accounts
DHL Express, Plantation, FL & Tempe, AZ USA: Believing in Team Work
DHL Express, Saudi Arabia, Al Khobar, Kingdom of Saudi Arabia: DHL Saudi Arabia Back Office Team
PublicSchoolWORKS, Inc. Cincinnati, OH USA: Research & Development Department Ensures School Districts Stay Compliant and Safe
UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan, Enrollment Services Back Office Customer Service Team

Back-Office Customer Service Team of the Year - Technology Industries
FINALISTS:
Albridge, Lawrenceville, NJ USA:Albridge Contact Center- Back Office Team
GoDaddy, Scottsdale, AZ USA: GoDaddy Global Workforce Management Team
Telogis, Inc. Aliso Viejo, CA USA:From Weakness to Strength: The Rise of the Telogis Second Level Hardware Support Team

Back-Office Customer Service Team of the Year - All Other Industries
FINALISTS:
DHL Express United Arab Emirates, Dubai, United Arab Emirates: DHL Express UAE Back Office Customer Service Team
HomeServe USA, Boca Raton, FL USA: Creating centers of excellence in Back Office processing to deliver an exceptional customer experience!
VIZIO Inc., Irvine, CA USA: VIZIO’s Field Issue Tracking Team

Contact Center of the Year (Up to 100 Seats) - Business Services & Financial Services Industries
FINALISTS:
Albridge, Lawrenceville, NJ USA: Albridge Contact Center
EFG Companies, Irving, TX USA: EFG Companies Equips Employees to Raise Industry Bar on Customer Service
John Hancock Financial Services, Boston, MA USA: Measuring Superior Customer Service
Kobie Marketing, St. Petersburg, FL USA: Newly Launched Kobie Contact Center
NYCM Insurance, Edmeston, NY USA: NYCM Insurance Contact Center
Runzheimer, Waterford, WI USA: Runzheimer Customer Care Team
Sonnet, Toronto, ON Canada: Sonnet: Changing the way Canadians feel about insurance

Contact Center of the Year (Up to 100 Seats) - Other Service Industries
FINALISTS:
Borusan Otomotiv Ithalat ve Dagitim A.S., Istanbul, Turkey: Borusan Otomotiv Customer Interaction Center
CubeSmart, Malvern, PA USA: Engaging our Teammates to Enhance the Customer's WOW! Experience!
Delta Defense, West Bend, WI USA: Positively World Class
DHL Express, Saudi Arabia, Al Khobar, Kingdom of Saudi Arabia: DHL Saudi Arabia Contact Center
Wolverine Worldwide Contact Center, Richmond, IN USA: Taking Good Care of 16 Brands That You Know and Love

Contact Center of the Year (Up to 100 Seats) - Technology Industries
FINALISTS:
Autosoft Inc., West Middlesex, PA USA: Autosoft Customer Success F&I Support Team
Buildium, Boston, MA USA: Buildium’s U.S. Contact Center
Carbonite, Inc., Lewiston, ME USA: EVault - The Transformation of a Technical Support Center
Citrix Systems, Inc. - Cloud Services, Raleigh, NC USA: Cloud Services Team Pushes Quality, Focuses On Solutions
Clio - Practice Management Software, Vancouver, BC, Canada: Clio's Contact Centre - A Journey Towards Effortlessness
Druva Inc., Sunnyvale, CA USA: Druva's Cloud-Based Contact Center
EventMobi, Toronto, ON, Canada: EventMobi - A Customer Happiness Story
ISN, Dallas, TX USA: ISN AU Contact Center
ISN, Dallas, TX USA: ISN UK Contact Center
Pushpay Holdings Limited, Redmond, WA USA: Pushpay’s Customer Success Team: Reviving personal service in an age of digital commerce.

Contact Center of the Year (Up to 100 Seats) - All Other Industries
FINALISTS:
DHL Express United Arab Emirates, Dubai, United Arab Emirates: DHL Express UAE Contact Center
DHL Express Jordan, Amman, Jordan: Jordan Contact Center, Everybody, Everyday, Everywhere, A little Bit Better.
DHL Express Bangladesh, Dhaka, Bangladesh: DHL Express Bangladesh Contact Center
DHL Express Vietnam, Ho Chi Minh, Vietnam: The team with Insanely Customer Centric Culture
ezCater, Boston, MA USA: ezCater Sets the Bar for Business Catering Customer Service
JM Bullion, Dallas, TX USA: Explosive Growth and Superior Service
National Park Service (NPS), Washington, DC USA: National Park Service (NPS) Your Pass Now (YPN) Program
Response, Lindon, UT USA: Response Customer Service & Call Center Team Achievement
SurePayroll, Inc., Glenview, IL USA: SurePayroll Contact Center Delivers Double Digit Improvements in Performance – Again

Contact Center of the Year (Over 100 Seats) - Business Services & Financial Services Industries
FINALISTS:
Allianz Global Assistance, Richmond, VA USA: Allianz Global Assistance Contact Center
ICICI Lombard General Insurance Company Limited, Mumbai, Maharashtra, India: Customer Relationship Team
ListenTrust, Portland, ME USA: ListenTrust Contact Center
Odeabank, Istanbul, Turkey: Odeabank Contact Center

Contact Center of the Year (Over 100 Seats) - Other Service Industries
FINALISTS:
Delta Vacations, Minot, ND USA: Delta Vacations Customer Engagement Center
DHL Global Forwarding, Miami, FL USA: DHL Global Forwarding Americas Shared Services Center (ASSC)
Optum Consumer Sales and Services, Horsham, PA USA:Optum Consumer Sales and Service (CSS)
Statewide Intake, Austin TX USA: Statewide Intake Contact Center

Contact Center of the Year (Over 100 Seats) - Technology Industries
FINALISTS:
Carbonite, Inc., Lewiston, ME USA: Carbonite Customer Care - An Extraordinary Contact Center
Cvent Inc, McLean, VA USA: Cvent Inc.'s Contact Center
GoDaddy, Scottsdale, AZ USA: GoDaddy Contact Center
ISN, Dallas, TX USA: ISN US - ISN US Contact Center
j2 Global, Inc., Ottawa, ON, Canada: J2 Global Customer Support team
PGi, Atlanta, GA USA: A 'Freaking Awesome' Performance by the 'Varsity Team'

Contact Center of the Year (Over 100 Seats) - All Other Industries
FINALISTS:
Arçelik A.S, Istanbul, Turkey: Arcelik Contact Center
Delta Air Lines, Atlanta, GA USA: Delta Air Lines, Inc. Reservations Sales and Customer Care Contact Center Division
DHL Express, Arnhem, The Netherlands:DHL Express Netherlands Contact Center
GuideWell Connect, Jacksonville, FL USA: GuideWell Connect Maximizes MOR to get M.O.R.E
HomeServe USA, Boca Raton, FL USA: Delivering exceptional service through employee engagement and a thriving customer centric culture
Marriott Vacation Club International, Orlando, FL USA: Marriott Vacation Club Owner Services – Delivering Unforgettable Experiences That Make Vacation Dreams Come True
UPMC Health Plan, Pittsburgh, PA USA: UPMC Insurance Services Division Health Care Concierge
VIZIO Inc., Irvine, CA USA: VIZIO Dakota Dunes, South Dakota – Determined to Succeed

Customer Service Management Team of the Year
FINALISTS:
Black Knight Financial Services, Jacksonville, FL USA: Client Services Leadership Team
DHL Express Brazil LTDA, Sao Paulo, Brazil: Leadership Brazil - Developing Our Talents
DHL Express Chile, Santiago, Chile: Chile Customer Service Management Team
DHL Express Vietnam, Ho Chi Minh, Vietnam: Vietnam CS management (CSM): Create a CS team of Insanely Customer Centric Culture (ICCC) and Customer’s First Choice
HomeServe USA, Boca Raton, FL USA: Individual commitment to a collective effort, in pursuit of exceptional service!
Measat Broadcast Network Systems Sdn Bhd, Kuala Lumpur, Malaysia: Advocating Customer Happiness
Response, Lindon, UT USA: Response Customer Service & Call Center Management Team Achievement
Vivint Smart Home, Provo, UT USA: Vivint Customer Service Management Team
VIZIO Inc., Irvine, CA USA: VIZIO Dakota Dunes Leadership Team has Great Vision

Customer Service Training Team of the Year - Business Services, Diversified Services, Banking, Financial Services & Insurance
FINALISTS:
Assurant, Inc., Atlanta, GA USA: Empathy Express Training
Concentrix, AN/Z, South Yarra, VIC, Australia: Concentrix Australia and New Zealand Training Team
John Hancock Financial Services, Boston, MA USA: Shared Services Training and Development team
LiveOps, Inc., Scottsdale, AZ USA: LiveOps Customer Service Training Team
Securus Technologies, Dallas, TX USA: Securus Technologies Customer Service Training Team

Customer Service Training Team of the Year - All Other Industries
FINALISTS:
Delta Vacations, Minot, ND USA: Delta Vacations Training Team
GoDaddy, Scottsdale, AZ USA: GoDaddy Customer Service Training Team
HomeAway, Inc., Austin, TX USA: One Team, One Dream: HomeAway’s Focus on Quality Training in a Global Environment
ISN, Dallas, TX USA: ISN's Customer Service Training Team
Lennox Industries, Richardson, TX USA: Lennox PartsPlus® Customer Service Training Team
MTM, Lake St. Louis, MO USA: MTM's Dedicated Customer Service Training Team
VIZIO Inc., Irvine, CA USA: VIZIO Knowledge Exchange Certification Process - Tyrel Drey and Mark Red Brown

CUSTOMER SERVICE & CONTACT CENTER ACHIEVEMENT CATEGORIES

e-Commerce Customer Service Award - Banking, Business Services & Insurance
FINALISTS:
Ally Bank, Detroit, MI USA: Ally Bank Virtual Docs
Ally Bank, Detroit, MI USA: Ally Lifesavers Webpages
GuideWell Connect, Jacksonville, FL USA: Clear the Way to Checkout for Customers
Scribendi Inc, Chatham, ON Canada: Scribendi Inc. Customer Service Team
WNS (Holdings) Limited, Mumbai, India:WNS SocioSEER

e-Commerce Customer Service Award - Transportation
FINALISTS:
DHL Express, Sub Saharan Africa, Cape Town, South Africa: DHL Zimbabwe
Delta Air Lines, Atlanta, GA USA: Delta Air Lines Reservations, Social Media Team
DHL Express, Beirut, Lebanon: DHL Express Lebanon e-Commerce achievements

e-Commerce Customer Service Award - All Other Industries
FINALISTS:
1-800-FLOWERS.COM, Inc., Carle Place, NY USA:How Chat Bot for Facebook Messenger Ups Customer Service for 1-800-Flowers.com
C3i Healthcare Connections, King of Prussia, PA USA: C3i Healthcare Connections Social Media Solution for Life Sciences
Carbonite, Inc., Lewiston, ME USA: Setting Our Own Bar – How Carbonite’s Leading Content Management Team Pushed for Greater Excellence
DrugTestsInBulk.com, West Hills, CA USA: DrugTestsInBulk.com - Only the Best for Our Customers
Moxie, San Bruno, CA USA: Empowering Agents, Brands and Customers
Paper Mart, Orange, CA USA: Paper Mart Listens to the Changing Voice of the Customer
QVC, West Chester, PA USA: QVC: Building Relationships Across All Platforms

Best Use of Technology in Customer Service - Banking
FINALISTS:
Ally Bank, Detroit, MI USA: Ally Bank Virtual Docs
ISBANK, Istanbul, Turkey: ISBANK- Increasing the Engagement Levels Of Affluent and Mass-Affluent Customers
Turk Economy Bank, Istanbul, Turkey: How Speech Analytics has allowed TEB to improve its Customer Journeys

Best Use of Technology in Customer Service - Business Services
FINALISTS:
Arise Virtual Solutions Inc. Miramar, FL USA: The Right Technology to Support Rapid Resource Changes in Customer Service
Convergys, Cincinnati, OH USA: FirstEnergy Improves Call Routing-and More-with Convergys’ Natural Language IVR
First American Database Solutions, Santa Ana, CA USA: Combining the Personal Touch with Technology to Support Customers

Best Use of Technology in Customer Service - Computer Services & Software
FINALISTS:
Bloomfire, Austin, TX USA: How Insperity Empowers Its Remote Workforce with Real Time Q&A in Bloomfire
Carbonite, Inc., Lewiston, ME USA: Carbonite Customer Care - Taking its Use of Technology to a New Level!
Cisco Systems, Diegem, Belgium: Charlotte, the Virtual Service Request Assistant at Cisco TAC
Dell Technologies, Bangalore, Karnataka, India: Click 2 Fix+ - Demystifying complex solutions
Druva Inc., Sunnyvale, CA USA: Druva's Best Use of Technology for Customer Success
Guidebook, Inc., San Francisco, CA USA:Guidebook: Technology as an Ally
Informatica Corporation, Redwood City, CA USA: Extreme Productivity: Reduce time to resolve by 25%, increase CSAT by 20%
Moxie, San Bruno, CA USA: Moxie Concierge Revolutionizes eCommerce Customer Service with Multi-Device Digital Engagement Channels
Mozy by DELL, Draper, UT USA: Mapping The Customer Journey
Nuance Communications, Burlington, MA USA: Swedbank Brings Human Touch to Automated Customer Service with Nina Virtual Assistant
Telogis, Inc. Aliso Viejo, CA USA: Cool Under Fire
Zenefits, San Francisco, CA USA: Zenefits Customers Service Department

Best Use of Technology in Customer Service - Financial Services & Insurance
FINALISTS:
Garanti Emeklilik ve Hayat A.S., Istanbul, Turkey: Garanti Emeklilik's Telemarketing and Customer Service Innovations
IOU Financial, Kennesaw, GA USA: IOU Financial Proprietary Technology
John Hancock Financial Services, Boston, MA USA: Customer Centricity and Cost Savings
Pacific Life Insurance, Aliso Viejo, CA USA: Pacific Life - Online Transaction Tool
WePay Inc, Redwood City, CA USA: Technology Enabled Customer Delight

Best Use of Technology in Customer Service - Health Products and Services & Pharmaceuticals
FINALISTS:
C3i Healthcare Connections, King of Prussia, PA USA: C3iHealthcare Connections for Life Sciences.
Optum Consumer Sales and Services, Horsham, PA USA: Personalization of Consumer Interactions
VIP Petcare, Windsor, CA USA: VIP Petcare Helpdesk - up in the cloud!

Best Use of Technology in Customer Service - All Other Industries
FINALISTS:
Arçelik A.S, Istanbul, Turkey: Customer Centric Technologies of Arcelik Call Center
Borusan Otomotiv Ithalat ve Dagitim A.S., Istanbul, Turkey: Wow Effect with Speech Recognition and Analytics - Borusan Otomotiv CIC
DHL Express Peru SAC, Lima, Peru: “Mejora de la Productividad implementando herramientas tecnológicas”
EMKAY Inc, Itasca, IL USA: Furthering the Capabilties of EMKAY's Driver 360 Mobile App
HomeAway, Inc., Austin, TX USA: Compass - Giving Global HomeAway Agents a 360° View of Customers
HomeServe USA, Boca Raton, FL USA: Revolutionizing the customer experience through technological innovation!
HomeServe USA, Boca Raton, FL USA: Enhancing The Customer Experience - A Study In Mobile Field Service Management
Measat Broadcast Network Systems Sdn Bhd, Kuala Lumpur, Malaysia: Astro Goes Digital – Customer First, Experience Driven, Technology Laden
Meralco, Pasig City, Philippines: Meralco is in a relationship with its customers
Oi, Rio de Janeiro, Brazil: Intelligent Routing Management Team
Travelzoo, New York, NY USA: Travelzoo Drive Sales and New Member Acquisition Through Stella Connect

Award for Innovation in Customer Service - Computer Industries
FINALISTS:
AWeber - Email Marketing, Chalfont, PA USA: AWeber's Customer Solutions Innovation
CareerArc, Burbank, CA USA: The Proof of Outstanding Service Is in Our Clients’ Success
Dell Technologies, Bangalore, Karnataka, India: Dell Tech Concierge Journey
Druva Inc., Sunnyvale, CA USA: Druva's Innovative Customer Services
GoDaddy, Scottsdale, AZ USA: Maintaining Customer Service Excellence through International Expansion
Information Builders, New York, NY USA: Information Builders' Information Centers
SmartLinx Solutions, Edison, NJ USA: Total Customer Service Modernization
SunGard K-12, Bethlehem, PA USA: Creating a Bridge to Customers
Symantec Ltd, Dublin, Ireland: Customer Research & Insights (CRI) Team
Ultimate Software, Weston, FL USA: Innovation in the Transformation of Support Services

Award for Innovation in Customer Service - Financial Services Industries
FINALISTS:
AllClear ID, Austin, TX USA: AllClear ID's Breach Forecasting Tool
Ally Bank, Detroit, MI USA: Ally CashBack Credit Card Calculator
Assurant, Inc., Atlanta, GA USA: Tornado Modeling by Meteorologist Bryan Wood
Billhighway, Troy, MI USA: Do more, impact more and grow more with innovation
Brooksource, Indianapolis, IN USA: NCR Silver Energizes Customer Service with Salesforce LiveMessage
Moody's Analytics, New York, NY USA: DRIVE-ing Innovation at Moody's Analytics
Nuance Communications, Burlington, MA USA: USAA Boosts Customer Service and Loyalty with Nina Virtual Assistant
Odeabank, Istanbul, Turkey: Hands Free IVR Experience
Pacific Life, Newport Beach, CA USA: Capturing Customer Networks
Reliance Capital Asset Management Ltd., Mumbai, Maharashtra, India: Reliance Nippon Life Asset Management - Innovation in Customer Service
Sonnet, Toronto, ON Canada: Sonnet: Changing the way Canadians feel about insurance
WePay Inc, Redwood City, CA USA: Innovating Through Complexity

Award for Innovation in Customer Service - Other Service Industries
FINALISTS:
Festival Walk, Hong Kong: Festival Walk “U Card App” Campaign
HomeAway, Inc., Austin, TX USA: HomeAway's Auto-Translated Chat Solution
Measat Broadcast Network Systems Sdn Bhd, Kuala Lumpur, Malaysia: Being Where Our Customers Want Us To Be
MRO, Valley Forge, PA USA: Advocating for our customers, an innovative idea!
Nuance Communications, Burlington, MA USA: Dallas311 Taps Conversational IVR from Nuance to Help Residents Easily Access Important City Resources
Safelite AutoGlass, Columbus, OH USA: Safelite AutoGlass: One-Stop Service for Windshield Replacement & ADAS Camera Recalibration

Award for Innovation in Customer Service - Telecommunications Industries
FINALISTS:
Broadview Networks, Rye Brook, NY USA: Broadview's OfficeSuite UC™ Order Wizard
Cisco Systems, Diegem, Belgium: Charlotte, the Virtual Service Request Assistant at Cisco TAC
Comcast, Philadelphia, PA USA: Comcast’s Customer Service Innovation: Empowering Customers with Self-Service
KT, Seoul, South Korea: KT's Innovation
Nextiva, Scottsdale, AZ USA: Nextiva’s dedication to Amazing Service
Nuance Communications, Burlington, MA USA: TalkTalk: First Telecom Provider in UK to Embrace Voice Biometrics for Better Customer Experience
Oi, Rio de Janeiro, Brazil: Delighting customers by improving products and doing better future predictions with full audio transcription powered by Artificial Intelligence

Award for Innovation in Customer Service - All Other Industries
FINALISTS:
ClearVision Optical Company, Hauppauge, NY USA: ClearVision Optical Delivers Delight
Concentrix, Fremont, CA USA: Award Winning Back End Processing Tool Suite Reduces Rework
DHL Express Vietnam, Ho Chi Minh, Vietnam: DHL Vietnam CS- The journey towards Zero Defect
DHL Express, Arnhem, The Netherlands: DHL Express Netherlands Customer Service - Your Idea
HomeServe USA, Boca Raton, FL USA: Making things better by listening, learning and acting on customer feedback!
Inci Akü GS Yuasa, Manisa, Turkey: Inci GS Yuasa, Increasing Dealer Engagement >> Increasing Sales
Moxie, San Bruno, CA USA: Overcoming Obstacles with Moxie Concierge
Telerx, King of Prussia, PA USA: Telerx Internal Incentive Program to Exceed QA Goals, Increase Sales & Decrease Attrition

 

CUSTOMER SERVICE DEPARTMENT CATEGORIES
In addition to the possibility of receiving a peer-reviewed honor in these categories, all nominated customer service departments that are chosen as Finalists also are included in voting for the People's Choice Stevie Awards for Favorite Customer Service. Online voting will open to the public worldwide on January 20 and will continue through February 10. We will provide Finalists in these categories with tools to help you encourage your fans, followers and customers to vote for you. The nominee with the most votes in each category will receive a special crystal People's Choice Stevie Award.

Customer Service Department of the Year - Airlines, Distribution & Transportation
FINALISTS:
Bombardier Commercial Aircraft Customer Services, Toronto, ON, and Montreal and Mirabel, QC, Canada
Delta Air Lines, Inc. - Global Sales Support, Atlanta, GA USA
DHL Express Bangladesh, Dhaka, Bangladesh
DHL Express Bolivia SRL, Santa Cruz, Bolivia
DHL Express Brazil LTDA, Sao Paulo, Brazil
DHL Express Buenos Aires, Argentina
DHL Express Columbia L LTDA, Bogota, Columbia
DHL Express International (Thailand) Ltd., Bangkok, Thailand
DHL Express, Bucharest, Romania
DHL Express, Lagos, Nigeria
DHL Express Oman, Seeb, Muscat, Oman
Dicom Transportation Group, Dorval, QC, Canada
MTM, Lake St. Louis, MO USA

Customer Service Department of the Year – Computer Hardware
FINALISTS:
Black Box Network Services, Lawrence, PA USA
Unitrends, Burlington, MA USA

Customer Service Department of the Year – Computer Services
FINALISTS:
Adestra, New York, NY USA
Datapipe, Jersey City, NJ USA
Dell Technologies, Bangalore, Karnataka, India
eMoney Advisor, LLC, Radnor, PA USA
Lotame, New York, NY USA
Network Alliance, Reston, VA USA
PagerDuty, San Francisco, CA USA
Rimini Street, Las Vegas, NV USA
Service Express, Grand Rapids, MI USA
SingleHop, Chicago, IL USA
Ultimate Software, Weston, FL USA

Customer Service Department of the Year – Computer Software - Up to 100 Employees
FINALISTS:
Allego, Needham, MA USA
AWeber - Email Marketing, Chalfont, PA USA
Brainier Solutions, Inc., Minneapolis, MN USA
B2W Software, Portsmouth, NH USA
CareerArc, Burbank, CA USA
Centage Corporation, Natick, MA USA
Centium Software, Brisbane, Australia
Datalight Inc, Bothell, WA USA
eMaint, Bonita Springs, FL USA
FieldEdge, Fort Myers, FL USA
GoECart, Bridgeport, CT USA
Guidebook, Inc., San Francisco, CA USA
IdentityForce, Framingham, MA USA
Lucernex, Plano, TX USA
Olark, San Francisco, CA USA
OmniUpdate, Camarillo, CA USA
Replicon, Redwood City, CA USA
Riva International, Inc. Edmonton, AB, Canada
Rocket Matter, Boca Raton, FL USA
Telogis, Inc. Aliso Viejo, CA USA

Customer Service Department of the Year – Computer Software - 100 or More Employees
FINALISTS:
Bronto Software, Durham, NC USA
Carbonite, Inc., Lewiston, ME USA
ChannelAdvisor, Morrisville, NC USA
Daxko, Birmingham, AL USA
Druva Inc., Sunnyvale, CA USA
eMoney Advisor, LLC, Radnor, PA USA
GPS Insight, Scottsdale, AZ USA
iCIMS, Matawan, NJ USA
Information Builders, New York, NY USA
Jobvite, San Mateo, CA USA
LeanLogistics, Holland, MI USA
Mixpanel, San Francisco, CA USA
Oildex, Denver, CO USA
PlanGrid, San Francisco, CA USA
Pushpay Holdings Limited, Redmond, WA USA
ServiceTitan, Glendale, CA USA
ShopKeep, New York, NY USA
Siteimprove, Minneapolis, MN USA
SoftPro, Raleigh, NC USA
SYSPRO, Costa Mesa, CA USA
Unitrends, Burlington, MA USA
UserTesting, Mountain View, CA USA
VIPRE (ThreatTrack Security), Clearwater, FL USA
WP Engine, Austin, TX USA
Zenefits, San Francisco, CA USA
Zuora Inc., Foster City, CA USA

Customer Service Department of the Year - Financial Services - Up to 100 Employees
FINALISTS:
CommonBond, New York, NY USA
Inova Payroll, Nashville, TN USA
Sahouri Insurance, McLean VA USA
Sonnet, Toronto, ON Canada
Squaremouth, St. Petersburg, FL USA

Customer Service Department of the Year - Financial Services - 100 or More Employees
FINALISTS:
AllClear ID, Austin, TX USA
Allianz Global Assistance, Richmond, VA USA
Cathay Life Insurance Co., Ltd, Taipei, Taiwan
Distinguished Programs, New York, NY USA
Family Heritage Life Insurance Company of America, Broadview Heights, OH USA
Netchex, Covington, LA USA
Nuance Communications, Burlington, MA USA: Esurance
WePay Inc, Redwood City, CA USA

Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries
FINALISTS:
Grand Rounds, San Francisco, CA USA
Ortho Clinical Diagnostics, Raritan, NJ USA
TSI Healthcare, Chapel Hill, NC USA
Zelis Payments, Clearwater, FL USA

Customer Service Department of the Year - Leisure & Tourism
FINALISTS:
HomeAway, Inc., Austin, TX USA
Marriott Intermediary Partner Care, Omaha, NE USA
Marriott Vacation Club International, Orlando, FL USA: Marriott Vacation Club Owner Services

Customer Service Department of the Year - Public Services & Education
FINALIST:
PublicSchoolWORKS, Inc. Cincinnati, OH USA

Customer Service Department of the Year - Retail
FINALISTS:
Casper, New York, NY USA
Chewy, Dania Beach, FL USA
Kohl's Credit and Customer Service, Menomonee Falls, WI USA: Kohl's Card Service Operations
Kohl's Credit and Customer Service, Menomonee Falls, WI USA: Kohl's Department Stores
QVC, West Chester, PA USA
Wayfair, Boston, MA USA

Customer Service Department of the Year - Telecommunications
FINALISTS:
BCM One, New York, NY USA
Broadview Networks, Rye Brook, NY USA
Broadvoice, Los Angeles, CA USA
Google Fiber, Mountain View, CA USA
j2 Global, Inc., Ottawa, ON Canada
MetTel, New York, NY USA
RingCentral, Belmont, CA USA

Customer Service Department of the Year - All Other Industries - Less Than 100 Employees
FINALISTS:
Choozle, Denver, CO USA
Clarus Commerce, Rocky Hill, CT USA
Cyberscout (formerly IDT911), Scottsdale, AZ USA
Legal Resources, Virginia Beach, VA USA
Signs.com, Salt Lake City, UT USA
SV (Smoking Vapor), Phoenix, AZ USA
TIE-Fanucworld, LaVergne, TN USA

Customer Service Department of the Year - All Other Industries - 100 -2500 Employees
FINALISTS:
ClearVision Optical Company, Hauppauge, NY USA
CubeSmart, Malvern, PA USA
Donan, Louisville, KY USA
Electro Industries/GaugeTech, Westbury, NY USA
EMKAY Inc, Itasca, IL USA
HomeServe USA, Boca Raton, FL USA
ReputationDefender.com, Redwood City, CA USA
Response, Lindon, UT USA
Runzheimer, Waterford, WI USA
SquareTrade, San Francisco, CA USA
United States Equestrian Federation, Lexington, KY USA
VIZIO Inc., Irvine, CA USA: VIZIO Dakota Dunes

Customer Service Department of the Year - All Other Industries - More than 2,500 Employees
FINALISTS:
Alliance Laundry Systems, Ripon, WI USA
CLEAResult, Tempe, AZ USA
Dow Jones & Co., New York, NY USA

CUSTOMER SERVICE SUCCESS CATEGORIES

Customer Service Success - Financial Services & Other Service Industries
FINALISTS:
Humana, Inc., Louisville, KY USA: PeopleFirst
John Hancock Financial Services, Boston, MA USA: Support…who owns it anyways?
Kalme Corporate Real Estate Valuation and Consultancy, Ankara, Turkey: Kalme Corporate Real Estate Valuation and Consultancy

Customer Service Success - Technology Industries
FINALISTS:
Globoforce, Southborough, MA USA and Dublin, Ireland: Canadian Automobile Association's Applause Program
Masergy Communications, Inc., Plano TX, USA: Customer Service Success
NetRefer, Msida, Malta: NetRefer places Customers at the Heart of the Business
Patagonia Health, Cary, NC USA: Customer Engagement - Ongoing and at Every Level
Salary.com, Waltham, MA USA: Customer-Centric Compensation Solutions: Salary.com Goes Back to Its Roots
Standard For Success, Cloverdale, IN USA: Standard For Success: A Focus on Customer Service
Warshaw Group, Inc., New York, NY USA: New Capability Improves User Experience, Frees Customer Support to Focus on Other Key Customer Deadlines
Youth Digital, Durham, NC USA: Youth Digital Customer Service/Support Team

Customer Service Success - All Other Industries
FINALISTS:
Bridgeway Academy, Catasauqua, PA USA: When Education is Innovated, Customers Prosper
Delmarva Trailer Sales and Rentals, Inc., Elkridge, MD USA: Unsurpassed Customer Satisfaction
IDG TechNetwork, New York, NY USA: IDG TechNetwork's Customer Service Success
LECMPA, Southfield, MI USA: LECMPA Customer Service Success

NEW PRODUCT & SERVICE CATEGORIES

Business Intelligence Solution – New
FINALISTS:
John Hancock Financial Services, Boston, MA USA: The Importance of Data Hygiene
Optum Consumer Sales and Services, Horsham, PA USA: Leveraging Voice Analytics to Drive Business Outcomes
WNS (Holdings) Limited, Mumbai, India: WNS Interactive Data Enabled Analytics (IDEA) Suite of Solutions

Business Intelligence Solution – New Version
FINALISTS:
Concentrix, Fremont, CA USA: Claims Automation Tool Improves Process and Saves Client Money
NICE, Hoboken, NJ USA:NICE Customer Journey Solutions
RizePoint, Salt Lake City, UT USA: RizePoint Management Console
Vienna Life Insurance Joint-Stock Company-Vienna Insurance Group, Warsaw, Poland: NAVIGO

Collaboration Solution – New
FINALISTS:
Assurant, Inc., Atlanta, GA USA: Carrier Direct
HomeServe USA, Boca Raton, FL USA: Working together to help homeowners at their time of need
Seismic, San Diego, CA USA: Seismic WorkSpace
WePay Inc, Redwood City, CA USA: Attributing Value to Collaboration

Collaboration Solution – New Version
FINALIST:
LogMeIn (join.me), Boston, MA USA: join.me – An Online Collaboration Solution That Shows Work Who’s Boss

Contact Center Solution – New
FINALISTS:
Concentrix, Fremont, CA USA: Better Agent Training Plan Improves Back End Process
Delta Vacations, Minot, ND USA: Delta Vacations Employee Scheduling Management Tool
Five9, San Ramon, CA USA: Five9 Summer Release
HGS, Lisle, IL USA: HGS DigiCX: Reimagining and Redefining the Customer Experience
HomeServe USA, Boca Raton, FL USA: Using technology to listen, learn and improve the contact center experience!
Moxie, San Bruno, CA USA: Making Extraordinary Service the Norm
NICE, Hoboken, NJ USA: NICE Total Voice of the Customer (TVOC)
Nuance Communications, Burlington, MA USA: Nuance Transcription Engine Answers the Call from Contact Centers by Transforming Speech and Audio into Big Data

Contact Center Solution – New Version
FINALISTS:
LogMeIn, Boston, MA USA: BoldChat by LogMeIn
Microsoft, Redmond, WA USA: Microsoft Dynamics 365 for Customer Service
NewVoiceMedia, San Francisco, CA USA: NewVoiceMedia – The best in cloud contact center technology
VOCALCOM, Paris, France: Vocalcom Cloud Contact Center

Incentive Management Solution – New
FINALISTS:
Blackhawk Engagement Solutions, Lewisville, TX USA: Blackhawk Engagement Solutions Sales Incentives Solution
Inci Akü GS Yuasa, Manisa, Turkey: Inci GS Yuasa, Increasing Dealer Engagement >> Increasing Sales
REV, Orlando, FL USA: REV, Performance Management Platform

Incentive Management Solution – New Version
FINALISTS:
Iconixx, Austin, TX USA: Iconixx Analytics Grid
Xactly, San Jose, CA USA: Xactly Incent

IVR or Web Service Solution – New
FINALISTS:
Garanti Bank, Istanbul, Turkey: Alo Garanti (Garanti Bank Call Center)
KT, Seoul, South Korea: KT's ARS
Wyndham Vacation Ownership, Orlando, FL USA: Extra Holidays Mobile Site

IVR or Web Service Solution – New Version
FINALISTS:
AKTIF Bank, Istanbul, Turkey: Passolig Card IVR Improvement Project
Measat Broadcast Network Systems Sdn Bhd, Kuala Lumpur, Malaysia: Turning Aimless Navigation into Thoughtful Interaction
Pacific Life Insurance, Aliso Viejo, CA USA: Pacific Life - Online Transaction Tool

Marketing Solution – New
FINALISTS:
Ally Bank, Detroit, MI USA: Ally CashBack Credit Card Calculator
GotU, London, United Kingdom:GotU: Delivering real offline results with Facebook ads
HomeServe USA, Boca Raton, FL USA: Creating value for on demand Homeowners at their time of need!
InCrowd, Boston, MA USA: InCrowd MicroTracker

Marketing Solution – New Version
FINALISTS:
John Hancock Financial Services, Boston, MA USA: Annuity Claim Kit Re-design
Odeabank, Istanbul, Turkey: Felix - The fastest way for having a loan

Relationship Management Solution – New
FINALISTS:
Ally Bank, Detroit, MI USA: Ally Lifesavers Webpages
HomeServe USA, Boca Raton, FL USA: Creating a feedback loop that drives real value in partnership relations
John Hancock Financial Services, Boston, MA USA: Dealer & Institutional Services Relationship Management Solution
Qualtrics, Salt Lake City, UT USA: Qualtrics Insight Platform
WePay Inc, Redwood City, CA USA: Scaling Relationship Management Offerings

Relationship Management Solution – New Version
FINALISTS:
Impartner, South Jordan, UT USA: Impartner PRM: The Next Generation of Partner Relationship Management
Infinite Convergence, Arlington Heights, IL USA: Enterprise Messaging Service (EMS) - Infinite Convergence Solutions
Oi, Rio de Janeiro, Brazil: Unique Screen: the innovation of prepaid service
PipelineDeals, Seattle, WA USA: PipelineDeals CRM
Totango, San Mateo, CA USA: Totango's Enterprise Edition
Transitions in Progress, LLC, Winchester, VA USA: TIP Assessment

Sales Automation Solution – New
FINALISTS:
IBM, Armonk, NY USA: IBM Sales Quota: End to End Automated Quota tools
Optymyze, Chester, PA USA: Optymyze Sales Planning
Zenefits, San Francisco, CA USA: Zenefits: Licensing+

Sales Automation Solution – New Version
FINALISTS:
Bigtincan, Boston, MA USA: Bigtincan Hub Helps Sales People Be More Productive and Increase Win Rates
ClearSlide, San Francisco, CA USA: ClearSlide's ION Release Delivers Next-Generation Platform
Microsoft, Redmond, WA USA: Microsoft Dynamics 365 for Sales
NewVoiceMedia, San Francisco, CA USA: A leading global provider of inside sales technology
PipelineDeals, Seattle, WA USA: PipelineDeals CRM
Qstream, Burlington, MA USA: Harnessing the Human Side of Sales Acceleration to Drive Business Outcomes

Customer Service or Sales Book of the Year
FINALIST:
LOTTE Department Store, Seoul, South Korea: 2016 Lotte Department Store Chuseok Premium Collection

Customer Service Training Product of the Year
FINALISTS:
Digital Native Agency, Prague, Czech Republic & Skillandia, Lewes, DE USA: Standards of Communication on Social Media
IHG, Salt Lake City, UT USA: IHG and a modern approach to training - micro training
SGEi, Las Vegas, NV USA: Relationships for Service & Sales Success

Sales Training Product of the Year
FINALISTS:
Advantexe Learning Solutions, West Conshocken, PA USA: Business Acumen for Sales Professionals
Allego, Needham, MA USA: Allego: Transforming Sales Learning with Mobile-Video Technology
Imparta Inc., Austin, TX USA: Imparta Virtual Sales Academy
The Horton Group, Chicago, IL USA: Horton University Sales Combine
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: SPARK
Wilson Learning, Minneapolis, MN USA: Wilson Learning's Coaching the Counselor Salesperson

SOLUTION PROVIDER CATEGORIES

Sales Consulting Practice of the Year
FINALISTS:
EMKAY Inc, Itasca, IL USA: Utilizing EMKAY's Advanced Analytics and Proactive Consulting to Increase Efficiency
Imparta Inc., Austin, TX USA
Janek Performance Group, Las Vegas, NV USA: Streamlined Consulting Processes Drive Measurable Returns
SalesHood and Barry Rhein & Associates, Los Gatos, CA USA: A brand new sales process for FinancialForce with Selling Through Curiosity™ and SalesHood
The Brooks Group, Greensboro, NC USA
Visualize, Inc., Birmingham, MI USA: Visualize Helps Companies Overcome Business Issues to Achieve Measurable Results

Sales Training Practice of the Year
FINALISTS:
Imparta Inc., Austin, TX USA
Janek Performance Group, Las Vegas, NV USA: Relevant Sales Training Overcomes Toughest Market Challenges
MarketBridge, Bethesda, MD USA
The Brooks Group, Greensboro, NC USA
Visualize, Inc., Birmingham, MI USA: Visualize Helps Companies Overcome Business Issues to Achieve Measurable Results
Wilson Learning, Minneapolis, MN USA

Sales Outsourcing Provider of the Year
FINALISTS:
Infinity, Cedar Rapids, IA USA
Invenio Solutions, Austin, TX USA: Invenio Solutions Grows Client Business With Industry-Leading Outsourced Sales Solution
Revana, a TeleTech Company, Gilbert, AZ USA: Driving Outrageous Business Growth for Our Clients is #1 Priority
Sales Partnerships, Broomfield, CO USA: Generating Revenue and Producing Brand Affinity

Incentive, Rewards, or Recognition Provider of the Year
FINALISTS:
EXTRA Loyalty Solutions, Istanbul, Turkey: Boosting Battery Sales and Engaging Consumers with 360 Degree Dealer Incentive Solution
MarketBridge, Bethesda, MD USA
Optymyze, Chester, PA USA: A Worldwide Provider of Enterprise Cloud Applications and Services
QNB Finansbank, Istanbul, Turkey

Customer Service or Call Center Consulting Practice of the Year
FINALISTS:
Guidebook, Inc., San Francisco, CA USA: Proactive Services = Smiley Clients
LockPath, Overland Park, KS USA: LockPath Customer Service Team is Key to Success
MapR Technologies, San Jose, CA USA: Exceptional Customer Support in an Impossibly Difficult Technology Environment
North American Power, Norwalk, CT USA

Customer Service or Call Center Training Practice of the Year
FINALISTS:
SGEi, Las Vegas, NV USA: SGEi Revolutionizes Customer Service Training
Ulysses Learning, New York, NY USA

Sales or Customer Service Solutions Technology Partner of the Year
FINALISTS:
John Hancock Financial Services, Boston, MA USA: 2016 Enterprise IT Successes through Rebranding
NewVoiceMedia, San Francisco, CA USA: Creating More Successful Conversations
Nuance Communications, Burlington, MA USA: Nuance’s Nina is The Go-To Virtual Assistant
OpenMarket, Seattle, WA USA
Prov International, Inc, Tampa, FL USA
TCN, St. George, UT USA

Contact Center or Customer Service Outsourcing Provider of the Year
FINALISTS:
Conectys, Bucharest, Romania
OnProcess Technology, Ashland, MA USA: OnProcess Technology Boosts Client Success with Innovative Customer Service
Optum Consumer Sales and Services, Horsham, PA USA: Building a Strategic Brand Center

Leadership or Management Training Practice of the Year
FINALISTS:
Carew International, Inc., Cincinnati, OH USA
Peggy Klaus, New York, NY USA
Wilson Learning, Minneapolis, MN USA

BUSINESS DEVELOPMENT CATEGORIES

Business Development Executive of the Year
FINALISTS:
CAC 2000 Ltd., Kingston, Jamaica: Steven Marston, Chairman & CEO
CommonBond, New York, NY USA: Leigh Gross, VP, Business Development

Business Development Professional of the Year
FINALISTS:
Board of Certification/Accreditation, Owings Mill, MD USA: Cynthia Tolson, Business Development Manager
DHL Express U.S., Franklin Park, IL USA: Kelly Shepard, Business Development Manager, Enterprise

Business Development Achievement of the Year - Financial Services Industries
FINALISTS:
EFG Companies, Irving, TX USA: EFG Companies Runs the Tables for Second Year
Pacific Life, Newport Beach, CA USA: Holistic Approach to Client Communication

Business Development Achievement of the Year - Services Industries
FINALISTS:
CAC 2000 Ltd., Kingston, Jamaica: CAC 2000 Ltd. Aims High to Win Jamaica's ‘Braco’ Project
IBM, Armonk, NY USA: IBM Japan / Okinawa Business Development achievements: Silver AI
Thought Bubble, Brisbane, Australia: Thought Bubble's Business Development Achievements

Business Development Achievement of the Year - Technology Industries
FINALISTS:
Broadvoice, Los Angeles, CA USA: Broadvoice delivers an Amazing Experience
House of Apps, Istanbul, Turkey: House of Apps - Mobile & Web Apps Business Development
IBM, Armonk, NY USA: IBM New Offerings Business Development Achievements: Quick Response Program
Kansas Information Consortium LLC (dba Kansas.gov), Topeka, KS USA: Excellence in Business Development
Pushpay Holdings Limited, Redmond, WA USA: Pushpay’s Customer Success Team: Reviving personal service in an age of digital commerce.

Business Development Achievement of the Year - Transportation Industries
FINALISTS:
DHL Express Sub Saharan Africa, Cape Town, South Africa: Growing Beyond Borders - DHL Express SSA
NorthStar EMS, Tuscaloosa, AL USA: Providing Care to our Community through Education

Business Development Achievement of the Year - All Other Industries
FINALISTS:
CAC 2000 Ltd., Kingston, Jamaica: CAC 2000 Ltd. Aims High to Win Jamaica’s ‘Braco’ Project
MarshBerry Talent Acquisition, Grandville, MI USA: MarshBerry Talent Acquisition New Sales Culture